VICTORY SKATE SHOP RETURNS AND REFUNDS :
Product Condition: All returned products have to be in a new unused condition in its original packaging. The only exception is items that have been damaged in shipping.
Request an RA number (return authorization): All items purchased online at Victory Skate Shop are returnable if you contact us within 15 days of the shipping date. Phone or text us at 610-517-5823 with your email address and short description. We, at Victory Skate Shop, will send you an authorization code by email within 2 business days. You MUST include our RA# on your package return.Types of permitted Returns: There are 4 types of permitted returns that Victory Skate Shop will accept:
1.) You received the WRONG item or it the item is not as described – You must decide if you want a refund or a replacement. Phone or text us at 610-517-5823 with describe the problem. When we receive the wrong product, we will send out the replacement. We may offer you a discount for your inconvenience. Either way, you must send the wrong item back to us at Victory Skate Shop, c/o V. Emswiler, 1440 Lynn Drive, Pottstown, Pa 19464.
2.) Your order is LOST or MISSING: If you have not received your order within 7 business days, please contact us by phone or text at 610-517-5823 and provide us your name, date of order and order number. If it has not been shipped, we will offer you a return or a discount for the error. If it has been shipped, we will open a claim with the postal service, after you contact us, When we receive the response, a refund will be made if the shipper’s report shows ‘no foul play’. You will receive a full refund.
3.) You CHANGED YOUR MIND and no longer need or want the item (for any reason including ‘wrong size’): If you are returning an item and choose to purchase a different size, we will waive the 20% restocking fees. Just Phone or text us at 610-517-5823 with your email address. We will send you an RA #. We do not refund shipping costs. To return an item without a replacement: Phone or text us at 610-517-5823 with your email address and short description. We will send you an RA #. We do not refund shipping costs.
4.) an Item arrives BROKEN or DAMAGED or it is not as described on our listing page: Request a refund: Just Phone or text us at 610-517-5823 with your email address and 2 photos of the item. Send to: VictoryShop@aol.com. We will send you an RA #. Send the item to us at the address below. An insurance claim needs to be filed before your refund can be sent. PLEASE send the item back in the original box . When the item has been returned, we will refund your money. (if the box has been damaged, cut the shipping label and send the product and shipping label back in a new box.) Include the RA# on the address on box.
Note: There is a 20% restocking fee on returns which will be charged to your account. If your item is damaged or arrives with a seller errror, you will not be charged a restocking fee. You are responsible for proper shipping when you send a return.
Items that are not returnable:
- • Products that have been used
- • Items not in a new condition
- • Items not shipped with original packaging
- • Manufacturer packaging used as shipping box
- • Items received beyond 15 day period
- • Gift certificates/store credits